FAQs

Once your order is placed you will receive an email with your order number# and purchase details. Tracking number will be sent to your email once your order is shipped. 

(*Please noted that most of our products are made-to-order, (2-7 business days for brass stamps, 1-2 business days for patterns & 15-20 business days for lasts), specific production lead time are written in the product description. 

Yes, but you can only change your shipping address before it’s shipped. Please reach out to us at Contact us or email us: sales@xylar.co

All orders are processed in Hong Kong Dollar (HKD) using the latest exchange rate, so the price displayed at checkout page is in HKD instead of your local currency, like USD/EUR. The amount charged is the same just the currency displayed is different.

Yes, we offer worldwide shipping. Shipping varies depending on locations and weight, will be calculated during checkout.  

Shipping time varies slightly among different countries. We ship our packages with DHL/UPS/FedEx Express, normally it takes 3-5 business days to arrive most countries.  

We do not sell soles, we only have the “Air Force 1 Soles + Last + Pattern” package available but soles are not sold separately.  

All the soles are taken from theoriginal authentic pairs, which means you have to buy a pair and take it apart. That’s the ONLY way to acquire soles for your customisation projects. 

Yes, all the lasts come as a pair with both left & right foot.